FAQs
Purpose – The FAQs page provides quick answers to common questions about TOCDO’s services, policies, and customer support
- Order Delivery Time – Most orders are delivered within 5-7 business days, depending on the shipping location and availability of the product.
- Cash on Delivery (COD) – COD is available for select locations and order values. Customers can check availability at checkout.
- Refund Process – Refunds for returned products are processed within [3-5] business days after quality verification. Refunds are credited to the original payment method or as TOCDO gift card and for COD order it will be credited on your bank account .
- Return Eligibility & Conditions – Products must be unused, in original packaging, and accompanied by proof of purchase to qualify for a return. Some items may not be eligible for returns due to hygiene or safety reasons.
- Easy Returns & Refunds – If a customer is not satisfied with their purchase, TOCDO offers a hassle-free return and refund policy for eligible products.
- Secure Payments – All online transactions are protected with advanced encryption and security measures to safeguard customer information.
- 24/7 Customer Support – Customers can reach out to TOCDO’s support team via email, chat, or phone for assistance with orders, returns, or inquiries.
- Privacy & Data Protection – TOCDO prioritizes customer privacy and ensures that personal information is never shared with third parties without consent.
- Product Quality Assurance – Every product undergoes strict quality checks before shipping to guarantee the best experience for customers.
- Customer Satisfaction Guarantee – TOCDO is committed to providing high-quality products and services, ensuring customers have a seamless shopping experience.